To retain its quality, cashmere requires special care.
Cold hand wash using our Elle + Riley Cashmere wash.
Visit our care page for further details.
All orders placed before 1PM will be dispatched the same day.
During sale periods orders may be subject to delays. Please allow 3-5 business days for your order to be dispatched.
Domestic orders within New Zealand will be delivered within 1-2 business days, there may be further delays for rural delivery. International orders have a target delivery of 3-7 business days. Some countries may be required by your local government and customs office to pay duties and taxes on your order. Parcels require a signature upon delivery.
Full priced items purchased online only are eligible for a refund or exchange.
Sale items purchased online cannot be returned. Sale items are not eligible for refunds, credit notes or exchanges on any sale items purchased online unless deemed faulty.